Troubleshooting Guide for Bulk Uploads

Please reference the below guide when experiencing an issue or error while uploading bulk training records:

The file cannot be submitted or uploaded to WINDA:

• Check the date format - Dates must be formatted YYYY-MM-DD
• Check the column headers – Always use the same column headers as the instructions or template downloaded from WINDA. The correct headers are:

WINDA ID

Course Code

Facility type

Course Completion Date (YYYY-MM-DD)

Previous Course Valid Until Date (YYYY-MM-DD)

• Check the WINDA IDs – An extra or missing letter, number, or space can cause the upload to fail. The correct format is 2 letters, 6 numbers, and 2 letters for the participant’s initials, a numerical value and the country code, ex: AB123456XY. You can use the “Search Training Record” function on WINDA to help find an invalid WINDA ID

The file can be uploaded to WINDA, but there are error records:

• Errors can be reviewed by downloading the error report from the draft upload page
• An error reading “Not Accredited for Course” could mean that there is a typo in the chosen Facility Type. This field is case sensitive.  Acceptable inputs are:
  • FIXED Training Facility
  • MOBILE Training Facility
  • ONSITE Training Facility
  • Digital Learning
• An error reading “Not Accredited for Course” can also mean that the chosen course or facility type chosen is not on the list of accredited modules.
• Other errors include messages about WINDA ID, Date Format, or the date selected for a refresher course. Review the related data to correct it.